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Frequently Asked Questions
Do you ship outside of Canada?
Do you ship outside of Canada?
At the moment, we only deliver Sleepera mattresses and accessories within Canada. We're working on expanding soon - stay tuned!
How can I cancel my order?
How can I cancel my order?
To cancel your order, please contact us via phone, email, or live chat. If you're contacting us outside business hours, just include “Cancel Order” in the subject line of your email along with your reason for cancellation.
Can I return my mattress?
Can I return my mattress?
Yes. Under Sleepera's Peace of Mind Guarantee, you may return an eligible mattress within 7 days of delivery or pickup for store credit. Refunds to the original payment method are not available. All returns require inspection and approval, and the mattress must be clean, undamaged, free from strong odours, and in acceptable condition. Return transportation or pickup costs are the responsibility of the customer.
Can I exchange my mattress?
Can I exchange my mattress?
Yes. Within 7 days of delivery or pickup, eligible mattresses can be exchanged for the same model, a different mattress of equal value, or a higher-priced mattress by paying the difference. All exchanges require inspection and approval, and the mattress must be clean, undamaged, free from strong odours, and in acceptable condition. Return transportation or pickup costs are the responsibility of the customer.
What happens to returned mattresses?
What happens to returned mattresses?
We do not resell returned mattresses. Whenever possible, we donate them to trusted local charities or NGOs in need. In areas where donations aren’t possible, we partner with certified recyclers to responsibly process the mattress materials.
When will my Sleepera order arrive?
When will my Sleepera order arrive?
We offer free local delivery across Surrey, the Lower Mainland, and the Fraser Valley, including Langley, Delta, White Rock, Burnaby, Richmond, Coquitlam, Vancouver, and Abbotsford. For orders elsewhere in Canada, delivery typically takes 3–7 business days once dispatched, and we'll share a tracking link so you can follow your order. Order online for home delivery. For delivery questions, call 778-907-0000.
How do I set up my Sleepera mattress?
How do I set up my Sleepera mattress?
It’s quick and simple:
Move: Carry the Sleepera box to your bedroom with a helper.
Unbox: Slide out the vacuum-sealed mattress from the box.
Unroll: Place it on your bed frame and cut open the plastic wrap.
Expand: Watch it rise! Your mattress will expand fully in a few minutes.
Let it decompress for at least 30 minutes before your first sleep — and give it 24 hours to reach peak comfort.
Do I need to visit the showroom before ordering?
Do I need to visit the showroom before ordering?
You can shop and order entirely online — no showroom visit is needed. Compare mattress details, sizes, and comfort levels, or take our mattress quiz to narrow your choices. If you need help, call 778-907-0000. Our Surrey showroom is also available if you prefer to visit.
Where is the Sleepera mattress store located?
Where is the Sleepera mattress store located?
Our showroom is at 117-7533 135 Street, Surrey, BC V3W 0N6 — right next to Costco Surrey, with free parking. We're open every day from 10 AM to 8 PM. Shop online anytime, visit if you prefer, or call 778-907-0000.
Can I request a topper if the mattress feels too firm or soft?
Can I request a topper if the mattress feels too firm or soft?
No, we don’t provide free toppers. Our goal is to get the comfort right from the start. If your mattress isn’t the right fit, our Peace of Mind Guarantee lets you exchange an eligible mattress within 7 days of delivery or pickup.
Is there any off-gassing or smell after unboxing?
Is there any off-gassing or smell after unboxing?
Most customers notice little to no smell. A mild scent may occur due to fresh packaging, but it usually fades within 24 hours. All Sleepera mattresses are made with CertiPUR-US® certified foams — free from harmful chemicals, heavy metals, and ozone depleters.
